Frequently asked questions
What is the return policy?
- Please reach out to us at EMAIL within 7 days of receiving your order.
- Include in the email:Your order number;Photos, where relevant, of the issues.
Returned items?
- All returned items should be unused, unworn, and unwashed.
- Tapstitch does not accept worn, stained, damaged, or altered items.
- We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.
Can all items ordered from Ten Attire Rugby be returned?
Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:
- For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
- Sample items;
- Deliberately damaged items;
- Items sent back for return more than 7 days from the date of receipt;
- Items accurately printed according to the designs or tech packs provided to Tapstitch that the purchaser decides are not what they intended or no longer want;
- Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Tapstitch, such as the recipient’s incorrect phone number or shipping address.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
UK Shipping is set at £5.99, all other Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.